RETURNS & EXCHANGES POLICY

 

Just in case you would like, for some reason, to return your PHUKET MERMAIDS swimwear that you have purchased from us at our e-Store, we have set up for you the following procedure to follow in order to return it/them back to us in Bangkok, Thailand.

However, right on the onset, please, be kindly reminded that we do NOT accept returns and/or exchanges of articles that have been purchased from us at a ‘discounted price’ or that were ‘on sale’ at the time of their purchase at our e-Store. As such, this Returns & Exchanges Policy of ours applies to and is valid exclusively on articles that have been purchased from us via our e-Store at their ‘full price’ only.

Furthermore, please, be advised here that all returns, be they for exchange or replacement purposes, are subjected to availability of stock.

Otherwise, we are fully committed to effectively addressing such a concern of yours, provided that your returning article(s) has/have NOT exceeded 7 working days from the date when we have been notified by our carrier that you have safely received the parcel at your designated destination until your dispatching of it back to us in Bangkok, Thailand and that you have appropriately followed the Returns/Exchanges procedure described next.

  1. As Step One, please, download from here our Returns/Exchanges Form. Then, duly fill in, sign and send this Form back to us, along with the returning article(s) as well as its/their original Sales Receipt(s), to:

    “PHUKET MERMAIDS”, a.k.a. TEAM4VENTURES CO., LTD.
    Unit 1111, Promphan 3 Building
    Soi Ladprao 3, Ladprao Road
    Chomphon, Chatuchak
    Bangkok 10900 THAILAND

    and, accordingly, notify us about it via our returnsandexchanges@team4ventures.com and/or info@phuketmermaids.com e-mail addresses.
    When filling in this Returns/Exchanges Form, please, clearly indicate to us (by ticking the relevant box provided on it) whether you are:

    (a)    permanently returning your article(s) purchased from us and, therefore, would like to be refunded its/their value that you have paid to us;

    or

    (b)    wishing to exchange your article(s) purchased from us for different model(s) or size(s) of our swimwear;

    or

    (c)    wanting to replace your article(s) purchased from us, which has/have been found to contain a manufacturing defect or fault, by not faulty one(s) of the same swimwear model(s) and size(s).


    Whichever of these 3 conditions is your purpose, please, kindly note here that we do NOT and will NOT pay or refund or reimburse you for postage or shipping costs and charges associated with, thus, returning article(s). It is entirely your own responsibility to settle at your end, with your carrier, all postage or shipping costs and charges that you will incur when returning this/these article(s) back to us in Bangkok, Thailand.

    Furthermore, whichever of the above-mentioned 3 conditions is your purpose, please, kindly ensure that your returning article(s) reach(es) us:
     
        A. safely (if you simply write or instruct the carrier to 'Return to Sender', your parcel can easily be lost. In which case, we will be unable to consider exchanging, replacing or refunding you for a parcel that we have never received back from you and is lost in this way. Hence, we necessitate that you use a registered postal service and, accordingly, inform us via our returnsandexchanges@team4ventures.com and/or info@phuketmermaids.com e-mail addresses about the parcel tracking number for, thus, returning article(s) to us); 
        and
      B in its/their original condition (even though you may try them on, all returning articles must be in their new, unused and unworn condition, not washed and soiled, unaltered and contained inside of their original packaging, with their swing tickets or tags intact and hygiene stickers or sanitary labels attached to them. In the interest of hygiene, please, kindly ensure that all articles are tried on over your own underwear. Should we deem it that this was not the case, we reserve the right to refuse to accept your returns and, consequently, refuse all further considerations of their possible exchange, replacement or refund).


     
  2. As Step Two, as soon as we receive your return, we will immediately proceed with processing of your enquiry. Please, allow 3-5 working days for us to process your Returns/Exchanges enquiry, wherein we will carefully inspect your returned article(s). Should your return not meet the conditions outlined above, we reserve the right to refuse to accept your return. In such a case, all unapproved returns will be dispatched back to you and you will be sent an e-mail notification informing you that we have not approved your return. Alternatively, should we accept your return, you will, likewise, be contacted through e-mail and provided with a Credit Note with us (both, in the contexts of your ‘permanent returning of your article(s)’ as well as of your wish to ‘exchange your article(s) for different model(s) or size(s) of our swimwear’) or with the details of our dispatching to you of replacement article(s) (in the context of your ‘returning to us of faulty article(s)’).

    Please, kindly note here that under NO circumstances or conditions we provide refunds or reimbursements in cash for, thus, returning articles. Instead, you will be offered with either a Credit Note or a Replacement of your article(s), whichever of these is applicable to your context. Similarly, orders originally purchased with a Gift Voucher, will be refunded with a replacement Gift Voucher only.

    Please, further note here that all Credit Notes and Gift Vouchers, thus issued to you, are valid for a maximum period of 6 months since the date of their issuance. We, therefore, recommend that you use them as soon as possible and, certainly, before their expiry dates that are indicated on them are due.

     
  3. As Step Three, as soon as you have received from us your Credit Note or Gift Voucher, we encourage you to promptly place your new order with us, just like you have done so initially, though, this time, at the check-out from our e-Store, please, key in the related details that are visible on your Credit Note or Gift Voucher, so that you increase the likelihood of receiving your new order before it/they sell(s) out in model(s) or size(s) that you desire. As you understand it, due to high levels of stock turnover, all exchanges and/or replacements of your article(s) by your desired or required model(s) or size(s) are subjected to availability of stock. In the event that your desired or required model(s) or size(s) are out of stock, we will suggest to you alternative model(s) of our swimwear in size(s) that you desire or require, which are still available in our stock.

    When placing, thus, a new order with us, please, take a careful note of and do follow the same Shipping & Handling Policy or Guidelines of ours, including its parts that are related to our 2 alternative Shipment Schemes set up for you, as depending on your selection of our Shipment Schemes you may incur new shipping or postage charge(s).

    Moreover, please, note here that only in the context of our ‘replacing of faulty item(s) by not faulty one(s) of the same swimwear model(s) and size(s)’ we will contemplate sending to you its/their replacement(s) using our Express Shipment Scheme at no shipping or postage cost and charge to you. In all other contexts of your Returns/Exchanges, like the ones specified under context (b) above, you may incur new shipping or postage charge(s) depending on your selection of our Shipment Schemes. In other words, our offer of Free Shipping via our Express Shipment Scheme is valid for and applies exclusively to shipments from us to your designated destination (and NOT from you to us) in the context of our acceptance of ‘replacing of faulty item(s) by not faulty one(s)’ only.

 

Download Return and Exchange Form